We know you might have questions about our quirky, comfortable fashion and how we bring it to your doorstep. We’ve compiled this list of frequently asked questions to make your experience as joyful and seamless as possible. If you don’t find what you’re looking for, our friendly team is always here to help!

✨ Product Questions

What styles of shoes and accessories do you offer?
We specialize in expressive, comfortable footwear and accessories! Our collection includes everything from playful ARCHIES THONGS and statement PLATFORMS & HEELS to whimsical JEWELLERY, charming MARY-JANES, comfortable SNEAKERS & BOOTS, stylish SANDALS, DRESSES, and trendy SWIMWEAR. Each piece is designed to add a touch of quirky charm to your everyday style.
Are your products true to size?
Absolutely! We provide detailed size charts for all our footwear to help you find your perfect fit. Our styles are designed for everyday comfort, so you can strut your stuff with confidence. If you’re between sizes, we recommend sizing up for the most comfortable fit.

🛒 Ordering & Account Questions

How do I create an account?
Creating an account is easy! Simply click on the ‘Sign Up’ button at the top of our website. Having an account lets you track orders, save your favorite items, and makes checkout faster for your next quirky fashion find.
Can I modify my order after placing it?
We work quickly to prepare your order with love and care! If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to help, but we cannot guarantee changes once processing has begun.

💳 Payment Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal to make your shopping experience convenient and secure from anywhere in our global community.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your security is as important to us as your style.

🚚 Shipping & Delivery Questions

Where do you ship?
We ship worldwide to our global family of fashion dreamers! Due to logistical constraints, we currently cannot deliver to some parts of Asia and a few remote regions. If you have questions about your location, just reach out!
What shipping options are available?
We offer two fun, reliable options:
• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch
How long does delivery take?
After we carefully prepare your order (1-2 days), Standard Shipping takes 10-15 days and Free Shipping takes 15-25 days. Occasionally, customs or weather might cause slight delays, but we’ll keep you updated!
Can I track my order?
Yes! Once your order is dispatched, we’ll send you a tracking number via email so you can follow your package’s adventure across the globe.

📦 Returns & Exchanges Questions

What is your return policy?
We want you to love your Chic Shoe Co. items! You may return unworn, tags-attached items within 15 days of delivery for a refund or exchange. Please contact us at [email protected] to initiate a return.
How do I initiate a return or exchange?
Simply email our friendly team at [email protected] with your order number and the items you’d like to return or exchange. We’ll guide you through the process with love and care!

💌 Still Have Questions?

We’re here for you every step of the way! Reach out to our support team at [email protected] for any other questions. Thank you for being part of our global family—where fashion meets fun, and every delivery brings a smile.

With love and sole,
The Chic Shoe Co. Team