Hello, lovely Chic Shoe Co. community! We want your shopping experience to be as joyful and carefree as slipping into a pair of our comfy ARCHIES THONGS. While we dream that every purchase will be perfect, we understand that sometimes things don’t work out. That’s why we’ve created a returns process that’s as straightforward and transparent as our privacy policy!

Our Policy at a Glance

  • Return Window: 15 days from the delivery date
  • Condition: Items must be unworn, unwashed, and in original packaging with tags attached
  • Return Method: Prepaid return label (deducted from refund) or self-shipping
  • Refund Processing: 5-10 business days after we receive your return

💖 Please Note: For hygiene reasons, we cannot accept returns on SWIMWEAR (unless faulty) and JEWELLERY that has been worn. These items are final sale to ensure the health and safety of our entire community of dreamers.

Step-by-Step Return Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer care team at [email protected] with the following information:

  • Your name and order number
  • Item(s) you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

Step 2: Wait for Instructions

Our team will respond within 24-48 hours with:

  • Authorization of your return
  • A printable return label (if choosing our prepaid label service)
  • Instructions for packaging your return
  • Our return address

Step 3: Ship Your Return

Package your items securely in their original packaging, include all tags, and attach the return label. Drop your package at any authorized shipping location.

Step 4: Receive Confirmation & Refund

Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll process your:

  • Refund: To your original payment method (5-10 business days to appear in your account)
  • Exchange: We’ll ship your new item within 1-2 business days
  • Store Credit: Issued immediately via email if requested

Return Request Email Template

Need help drafting your return request? Copy and paste the template below:

Subject: Return Request – Order #[Your Order Number] Dear Chic Shoe Co. Team, I would like to request a return/exchange for my recent order (#[Your Order Number]) placed on [Order Date]. Details of item(s) I wish to return/exchange: – Product Name: – Size: – Color: – Reason for return: I would prefer: [Refund/Exchange for Size/Exchange for Color/Store Credit] My original payment method was: [Visa/MasterCard/JCB/PayPal] Please let me know the next steps at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Important Things to Know

Return Shipping Costs

We offer two return shipping options:

  • Prepaid Label: We’ll email you a return label for $8.95, which will be deducted from your refund
  • Self-Ship: You arrange and pay for return shipping yourself

Refund Timeline & Methods

Refunds are processed to your original payment method within 5-10 business days after we receive and inspect your return. The time it appears on your statement depends on your bank or payment provider:

  • Credit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Exchanges

Exchanges are subject to availability. If your desired size or color is out of stock, we’ll contact you to discuss alternatives or process a refund.

🌟 Faulty Items? If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the issue. We’ll cover all return shipping costs and expedite your replacement!

Still Have Questions?

Our friendly customer service team is here to help make things right! Contact us at:

Email: [email protected]
Address: Chic Shoe Co., 204 Oakway Lane, Sunland, US 91040

We typically respond within 24-48 hours during business days.

Thank you for being part of our global family of fashion dreamers. We’re committed to ensuring your experience with us is as comfortable and expressive as our PLATFORMS & HEELS!

With love and sole,
The Chic Shoe Co. Team 💖

Last Updated: [Date]