Shipping Policy

Hello, lovely Chic Shoe Co. community! We want your shopping experience to be as joyful and carefree as slipping into a pair of our comfy ARCHIES THONGS. While we dream that every purchase will be perfect, we understand that sometimes things don’t work out. That’s why we’ve created policies that are as straightforward and transparent as our beautiful designs!

Shipping Information

We strive to process and ship all orders quickly so you can enjoy your new fashion items as soon as possible!

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation (excluding weekends and holidays).

Shipping Methods & Timeframes

We offer two convenient shipping options to our global community of fashion dreamers:

• Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
• Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after shipment

Please note: We do not ship to some Asian countries and remote areas. Delivery times may vary during holiday seasons or due to circumstances beyond our control.

Returns & Exchanges

Our Policy at a Glance:

• Return Window: 15 days from the delivery date
• Condition: Items must be unworn, unwashed, and in original packaging with tags attached
• Return Method: Prepaid return label (deducted from refund) or self-shipping
• Refund Processing: 5-10 business days after we receive your return

Step-by-Step Return Process

Step 1: Initiate Your Return
Within 15 days of receiving your order, please email our customer care team at [email protected] with the following information:

• Your name and order number
• Item(s) you wish to return or exchange
• Reason for return
• Whether you prefer a refund or exchange

Step 2: Wait for Instructions
Our team will respond within 24-48 hours with:

• Authorization of your return
• A printable return label (if choosing our prepaid label service)
• Instructions for packaging your return
• Our return address

Step 3: Ship Your Return
Package your items securely in their original packaging, include all tags, and attach the return label. Drop your package at any authorized shipping location.

Step 4: Receive Confirmation & Refund
Once we receive and inspect your return (typically within 3-5 business days of arrival), we’ll process your:

• Refund: To your original payment method (5-10 business days to appear in your account)
• Exchange: We’ll ship your new item within 1-2 business days
• Store Credit: Issued immediately via email if requested

Return Shipping Costs

We offer two return shipping options:

• Prepaid Label: We’ll email you a return label for $8.95, which will be deducted from your refund
• Self-Ship: You arrange and pay for return shipping yourself

Refund Timeline & Methods

Refunds are processed to your original payment method within 5-10 business days after we receive and inspect your return. The time it appears on your statement depends on your bank or payment provider:

• Credit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Exchanges

Exchanges are subject to availability. If your desired size or color is out of stock, we’ll contact you to discuss alternatives or process a refund.

Thank you for being part of our global family of fashion dreamers. We’re committed to ensuring your experience with us is as comfortable and expressive as our PLATFORMS & HEELS!

With love and sole,
The Chic Shoe Co. Team 💖

Last Updated: [Date]