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Hello, lovely Chic Shoe Co. community! Welcome to our Terms and Conditions. We’ve created these guidelines to ensure a transparent, joyful, and secure shopping experience for all our fashion dreamers. By accessing our website and making a purchase, you agree to these terms, so please take a moment to read them thoroughly.

With love and sole,
The Chic Shoe Co. Team 💖

1. Acceptance of Terms

By accessing and using chicshoeco.com (the “Site”), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using our Site.

2. User Responsibilities

As a user of our Site, you agree to:

  • Provide accurate, current, and complete information during registration and checkout
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Use the Site only for lawful purposes and in accordance with these terms
  • Be responsible for all activities that occur under your account

3. Products and Services Description

We offer a curated collection of fashion items including:

  • ARCHIES THONGS
  • DRESSES
  • JEWELLERY
  • MARY-JANE
  • PLATFORMS & HEELS
  • SANDALS
  • SNEAKERS & BOOTS
  • SWIMWEAR

We strive to display our products as accurately as possible. However, please note that the colors and details you see may vary slightly depending on your device screen.

💖 Important Note: For hygiene reasons, we cannot accept returns on SWIMWEAR (unless faulty) and JEWELLERY that has been worn. These items are final sale to ensure the health and safety of our entire community.

4. Order and Payment Terms

Order Processing: All orders are processed within 1-2 business days after payment confirmation (excluding weekends and holidays).

Payment Methods: We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your complete payment card information on our servers.

Pricing: All prices are listed in US dollars. We reserve the right to change prices at any time without notice, but such changes will not affect orders already processed.

5. Shipping Policy

We ship to most regions globally, excluding some Asian countries and remote areas.

Shipping Options:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
  • Free Shipping: Available on orders over $50, shipped via EMS with delivery in 15-25 business days after shipment

Delivery times may vary during holiday seasons or due to circumstances beyond our control. Any customs or import duties are the responsibility of the customer.

6. Returns and Exchanges

Return Window: 15 days from the delivery date

Condition: Items must be unworn, unwashed, and in original packaging with tags attached

Return Process:

  1. Initiate your return by emailing [email protected] within 15 days of delivery
  2. Our team will respond within 24-48 hours with instructions
  3. Ship your return using either our prepaid label ($8.95 deducted from refund) or self-shipping
  4. Receive confirmation and refund within 5-10 business days after we receive and inspect your return

Refunds are processed to your original payment method. Exchanges are subject to availability.

7. Intellectual Property

All content on this Site, including text, graphics, logos, images, and product designs, is the property of Chic Shoe Co. or our content suppliers and protected by international copyright laws. The “Chic Shoe Co.” name and logo are trademarks of our company.

You may not reproduce, distribute, modify, or use any content from this Site without our express written permission.

8. Limitation of Liability

Chic Shoe Co. shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • Your use or inability to use the Site
  • Unauthorized access to or alteration of your transmissions or data
  • Any products or services obtained through the Site
  • Any other matter relating to the Site

Our maximum liability to you for any claim related to these Terms or your use of the Site shall not exceed the amount you paid for the product(s) in question.

9. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for detailed information on how we collect, use, and protect your personal data.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United States and the state of California. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Sunland, US.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes constitutes acceptance of the modified terms.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Chic Shoe Co., 204 Oakway Lane, Sunland, US 91040

We typically respond within 24-48 hours during business days.